CRM Technical Training

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SAP CRM Conceptual Overview

  • Functionality overview of SAP CRM
  • CRM Business Partner Master data
  • CRM Product Master Data

Business Transaction Programming

  •    a.   FMs for Reading Business Transactions
    •    1.   Tricks for finding the relevant FM
         2.   Coding using the FM
       b.   FMs for Modifying the Business Transactions
    •    1.   Tricks for finding the relevant FM
         2.   Coding using the FM
       c.   FM for saving Business Transactions


  •  

Condition Technique (CRM Pricing Overview-Optional)

  • Pricing Procedure
  • Determination of Pricing Procedure
  • Condition types
  • Access Sequence
  • Con
  • Interfaces
  • Polymorphism

Introduction to Business Server Pages

  •    a.   Architecture of Business Server Pages
       b.   Components of a Business Server page
    •    1.   Controllers
         2.   Business Server Page
    •          i.   Page with flow logic
               ii.   View
               iii.   Page Fragment
    •    3.   Navigation structure
         4.   Application Class
         5.   MIME Objects
         6.   Page Attributes
         7.   Layout
         8.   Event Handlers
       c.   BSP Programming models
    •    1.   Basic Model
         2.   MVC approach


    •  
       d.   Creating an Online Bookshop catalog
    •    1.   Using Basic HTML
         2.  Using HTML Business
         3.  Using MVC approach


    •  
       e.   Debugging BSP Applications

    CRM Web UI Basics-CRM 2007

       a.   UI Concepts
       b.   Web UI Architecture
       c.   Business Roles customizing
       d.   Navigation Bar customizing
       e.   WebUI Component Work bench
    •          1.   WebUI Component Concept
               2.   Elements of WebUI Component
               3.   Component Controller
               4.   Custom Controller
               5.   Views
               6.   View Controller
               7.   Context
               8.   Context nodes
               9.   Runtime Repository


    •  
       f.   UI Configuration/ personalization
       g.   Transaction launcher
    •          1.  GUI Transactions
               2.  URL - Non BSP
               3.  URL - BSP


    •  
       h.  Logo Customizing

    CRM Web UI Technical CRM 2007

       a.   GENIL Model Browser
       b.   GENIL BOL Browser
       c.   Component Context:
    •          1.   View Context Class
               2.   Context Nodes


    •  
    •          i   Attributes
               ii.   Getter and Setter Methods
       d.   BOL Programming Basics:
    •          1.  Objects in BOL Programming
               2.  Classes and Interfaces in BOL Programming
               3.  Setting UP BOL Service
               4.  Accessing Component Sets and Components
               5.  Query execution - Query Services
               6.  Accessing the BOL entities/Fields
               7.  Using BOL Collections


    •  
       e.   BOL Transaction Programming
    •          1.  Creating Transaction entities
               2.  Accessing Transaction entities
               3.  Modifying Transaction entities
               4.  Defaulting the field values


    •  
       f.  BOL Message Handling
       g.  Creating Custom BOL Component

    Creating a Custom Component

    • Creating a view
    • Making a view Configurable
    • Creating a View set
    • Creating a context node
    • Event Handlers
    • Inbound and Outbound Plugs
    • Navigation maintenance

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