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SAP CRM Technical Training



Course Description

SAP CRM Conceptual Overview

  • Functionality overview of SAP CRM
  • CRM Business Partner Master data
  • CRM Product Master Data

Business Transaction Programming

       a.   FMs for Reading Business Transactions
         1.   Tricks for finding the relevant FM
         2.   Coding using the FM
       b.   FMs for Modifying the Business Transactions
         1.   Tricks for finding the relevant FM
         2.   Coding using the FM
       c.   FM for saving Business Transactions

Condition Technique (CRM Pricing Overview-Optional)

  • Pricing Procedure
  • Determination of Pricing Procedure
  • Condition types
  • Access Sequence
  • Con
  • Interfaces
  • Polymorphism

Introduction to Business Server Pages

       a.   Architecture of Business Server Pages
       b.   Components of a Business Server page
         1.   Controllers
         2.   Business Server Page
               i.   Page with flow logic
               ii.   View
               iii.   Page Fragment
         3.   Navigation structure
         4.   Application Class
         5.   MIME Objects
         6.   Page Attributes
         7.   Layout
         8.   Event Handlers
       c.   BSP Programming models
         1.   Basic Model
         2.   MVC approach
       d.   Creating an Online Bookshop catalog
         1.   Using Basic HTML
         2.  Using HTML Business
         3.  Using MVC approach
       e.   Debugging BSP Applications

    CRM Web UI Basics-CRM 2007

       a.   UI Concepts
       b.   Web UI Architecture
       c.   Business Roles customizing
       d.   Navigation Bar customizing
       e.   WebUI Component Work bench
               1.   WebUI Component Concept
               2.   Elements of WebUI Component
               3.   Component Controller
               4.   Custom Controller
               5.   Views
               6.   View Controller
               7.   Context
               8.   Context nodes
               9.   Runtime Repository
       f.   UI Configuration/ personalization
       g.   Transaction launcher
               1.  GUI Transactions
               2.  URL - Non BSP
               3.  URL - BSP
       h.  Logo Customizing

    CRM Web UI Technical CRM 2007

       a.   GENIL Model Browser
       b.   GENIL BOL Browser
       c.   Component Context:
               1.   View Context Class
               2.   Context Nodes
               i   Attributes
               ii.   Getter and Setter Methods
       d.   BOL Programming Basics:
               1.  Objects in BOL Programming
               2.  Classes and Interfaces in BOL Programming
               3.  Setting UP BOL Service
               4.  Accessing Component Sets and Components
               5.  Query execution - Query Services
               6.  Accessing the BOL entities/Fields
               7.  Using BOL Collections
       e.   BOL Transaction Programming
               1.  Creating Transaction entities
               2.  Accessing Transaction entities
               3.  Modifying Transaction entities
               4.  Defaulting the field values
       f.  BOL Message Handling
       g.  Creating Custom BOL Component

    Creating a Custom Component

    • Creating a view
    • Making a view Configurable
    • Creating a View set
    • Creating a context node
    • Event Handlers
    • Inbound and Outbound Plugs
    • Navigation maintenance
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